Tenant Information


It is a tenant responsibility to ensure your power, gas, phone, internet, etc have been connected into your name.


If you have already indicated on your application form what connections you would like us to do on your behalf, we will arrange the connection of utility services for you as soon as possible via Direct Connect. Otherwise let us know, and we will arrange utility connections for you – this is a free service to you!

Should you wish to arrange connections yourself, here are some useful numbers:

Power and Gas
Gas (Gas) 13 13 58

Synergy (Electricity) 13 13 53

Telephone and Internet
Telstra 13 22 00


Optus 13 33 45


AAPT 13 88 88


Vodafone 13 88 88



Please ensure that you have advised all financial institutions, utility services, licensing bodies and other important organisations of your change of address.


Once your new contact details are available (ie. landline phone number and postal address – if different from your residential rental property address) please email these details to us on pm@mresidential.com.au.


Should you wish to copy keys, it is important to note we will need to return all keys provided at the commencement of the tenancy, as well as any extra copies created during your tenancy period. If, for some reason, the locks are changed during the tenancy, you are obligated to provide us with a full new set of keys for property access within 48 hours.


Your bond will be lodged with ‘The Bond Administrator’. They will confirm your payment and provide your lodgement number.


Please ensure that your signed/amended copy of your property condition report is returned to us within 7 days of having receiving the report. Please be aware that if this is not returned, the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.


It is crucial that you organise your own tenant contents insurance. In the event that your goods are damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages etc), your goods and possessions are not insured by the owner.

Laura and the rest of the M Residential staff are not only professional and friendly but also relate to us with so much empathy and understanding. I am a newbie in the world of property and don't know anything about the subject, and they have been very patient and helpful. They are real and sincere and we don't feel like they are there just because it's their job. It really goes above and beyond good service.  Mr J. Tay, VICTORIA PARK

Hi Wendy, I would like to express my sincere gratitude to you in the professional manner in which you have handled this most unfortunate situation at Westbury Road. If it had not been for your thorough maintenance report I would not have been any the wiser as to the state of the lounge room ceiling and the end result could have been catastrophic. Your superiors should be so proud of you, also they should be proud of you in the way that you conduct yourself in writing a very detailed report and also the way you communicate with the client. Keep up the good work Wendy, I am delighted with you looking after my property. Ms J. DiBlasi

Laura, I agree - the photos are spectacular!!! Please pass on my sincere thanks to Annette - she is a magician!! Your wording is perfect - no alterations necessary. The video equally impressive. You’ve blown me away with modern technology, no wonder your properties are quickly leased. Thank you so much. D. Fisher

That’s great Laura, many thanks for managing an efficient and successful transition. Dr. P. Mercieca

Awesome! Thank you so much for your help Laura. It is so nice to have peace of mind knowing that my property is well looked after! J. Metzke

Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated. B. Quarrill

Laura just managed to get $30 more each week...when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of mind...you guys know the market and tenant best. Melissa

Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can't recommend them highly enough! Seriously you guys have been great - thanks for all your help over the years. H. Potger

Hi Laura, Your team has really impressed me with the prompt responses, follow ups and wonderful service. It's a nice and refreshing experience that makes you guys stand out from the others and my clients notice that too. Great job guys and please keep it up! Ms Lam - Aussie Orientaion Services

When we renewed our lease we requested to have an air conditioning unit and antenna installed, which - thanks to Laura - was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appriciate Laura's help - it's by far the best experience we've had with a Property Manager. Ms Allen & Mr Czerwiec, COMO

Friendly, helpful, courteous, professional. A. & S. Blnd, ST JAMES