What our clients say

Dear Laura, Sarah and all the team at M Residential-THANK YOU  for all you have done in guiding and supporting me over the past 18 months while my property was vacant in a very difficult market and during the renovation process.  I so appreciated your offers of help and the arrangements you made to have trades attend to provide quotes, cleaning and rubbish removal.   I could not have completed the renovations without you! Sarah, you have been extraordinary and the best personal assistant a land lady could have!  You were always available to talk to,  or to problem solve tricky situations in the most prompt and professional manner.  I am so grateful for you and look forward to many more wonderful years working with you.And finally CONGRATULATIONS to all involved in securing a long awaited tenant for 25/59 King George Street!  The relief that I am feeling knowing that my beloved apartment (now looking more lovely than ever) is finally securely tenanted for 6 months is just wonderful.  The financial security is a long overdue relief for all of us.Please pass on my gratitude to ALL involved at M Residential!  I will pop in and see you soon and to collect any paint cans and other bits and pieces you are so kindly storing for me. With warm thanks Lisa Dare

As first time renters, we were very green! One of the team members, Alyce, took the time to sit us down and talk through at length the contract and our obligations. Any issues we had with the property were dealt with efficiently and with a smile during the following two years of renting. Even though the M Residential team member changed from Alyce to Amy during that period we were pleasantly surprised that the quality of service did not! The owner unfortunately decided to sell the property and Amy provided substantial notice to us before the move out date. We wanted to move into our new place earlier than the lease finalised and Amy organised with the owner to settle the lease a couple of weeks early. We have found a vast difference between the property agent at our new place and M Residential and this will make any decision we may have in the future easy when deciding who to appoint as Property Manager when we hopefully have real estate of our own. Thanks M Residential! Megan and Oliver Judd

Sarah is one in a million. Fantastic lady - an absolute credit to M Residential!T McGrath & A Smith

Over the period that we have been here (16 years) we have had several managers and they have all been courteous and fair with us and we have only respect for them, and remain in communication with  some of them.My wife Marion and myself would like to thank Mr and  Mrs  Lim for having this property available for us over this term. We enjoyed treating the property as we would our own, and gave it a weekly thorough clean and dusting. We thoroughly recommend Laura and her team at M residential as top quality caring agency. Noel & Marion Barton

FANTASTIC. We couldn’t be happier with the support and service from MResidential.M & A Heafield

Excellent! In fact, all of the staff at M Residential were fantastic.  This has been such an improved and enjoyable experience compared to past experience with other real estate agencies in Perth. If I was going to rent the property I have recently purchased, I would definitely use M Residential to manage it for me. They professional, courteous, helpful and diligent. R Hayward
 
Our first experience with M Residential and having Alyce as our property manager was great.  From the first meeting and signing of the lease agreement through to the inspections and completion of the contract, we knew M Residential were a notch above the rest.Communication with Alyce for the duration of the lease was excellent as she was professional but very friendly. It was great as a tenant to receive the handwritten notes after an inspection to say "Thanks and looks great", and for any maintenance issues to be promptly resolved.
Overall we really enjoyed our expereince with M Residential due to the great experience we had with Alyce. To sum up, when it is time for us to lease our own apartment, we will be asking for the team at M Residential. S Procter.
 
"My experience with M Residential, and particularly Laura Levisohn, I must say has been exceptional. I was wanting to rent out my investment property in Scarborough and had already had the “experts in the area” come in and take a look at my newly renovated villa only to be told the Perth rental market was dead and not to expect much more than what I had rented it out for in previous years as “things had changed”. This was very disheartening as I had spent A LOT on improving the property and had hoped for a better result. I asked if it was worth renting the property furnished to get a better return and their representative said “No, there wasn’t really a demand for fully furnished anymore.” Itwas only through pure luck that I started talking to Laura. She was at a counter in a business and we started talking. She is bubbly, friendly and confident so after a while I asked what she did for a living. She said she was in property management, in South Perth. I said did they go as far as Scarborough and she said they certainly did! From that moment everything changed. Laura and her team at M Residential are absolute professionals. Laura was able to see my property at MY earliest convenience, and it was her confidence as she entered the premise that was outstanding. She certainly knows the Perth market as well as every property management law and guideline. She complimented me on how lovely the place looked and after looking around, confidently quoted me a starting price 20% higher than the previous agent, without knowing about the other quote. When I asked if I could earn more rented her reply was “absolutely, let’s advertise both and the market will tell us” I can happily tell you in under 3 weeks I have an excellent new tenant, who has taken it fully furnished and is earning a significant amount more than the first disinterested agent. Laura’s energy and confidence leads an amazing team, it’s no wonder they have won so many industry awards! I highly recommend Laura Levisohn and M Residential. Personally, I have already starting telling my friends (with rental properties) about my experience and to make the change if they want their property represented by the best in Perth!"  T. Koeberl
 
Hi Laura, Thank you for the update. I appreciate all your diligent efforts by you and your team and understand the market is what it is at this time. I am only thrilled that my property is in the hands of such a professional group during these challenging times and have full confidence in M Residentials ability to arrive at a successful outcome in due course. Please pass on my appreciation to your team for all their efforts. Thank you once again! Anna, SOUTH PERTH
 
Hi Laura, Just wanted to compliment you on your Property Management Department which continues to perform at the highest standard. Megan has been exceptional with her follow up, she is extremely professional and has a lovely manner. Denni, SOUTH PERTH
 
Hi Megan, I must say… you guys and the owner are really good! I’m so glad we have you as our property manager. B.Lobo
 
Our decision to rent out our family home was one made easy upon our first meeting with Laura. Laura's polite, friendly and professional manner assured us of a stress free experience. Laura's successful marketing strategies ensured that our home was rented out in just three days. Laura and all the staff at M Residential are extremely efficient and we could not recommend them highly enough to anybody contemplating renting or selling their property. Thank you again Laura for making our experience of renting out our property a very smooth and easy process and we look forward to having a continued relationship for many years to come with you and all of the team at M Residential! L.Waller & E.Richardson, SOUTH PERTH
 
When we renewed our lease we requested to have an air conditioning unit and antenna installed, which - thanks to Laura - was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appreciate Laura's help - it's by far the best experience we've had with a Property Manager. Ms Allen & Mr Czerwiec, COMO
 
I have used the service of M Residential to lease out my house with successful results. Prior to this, I have no success with two other rental agents that I used for a period of five months. M Residential was able to find me a suitable tenant within one week of it being advertised in the market. Laura Levisohn and Wendy Lewis were both very professional and efficient in providing services. They were accommodation and were able to negotiate some conditions of the rental that I require to my satisfaction. I am very happy with services offered and thoroughly recommend M Residential to anyone who is considering using their services. Ms Ng, WATERFORD
 
Hi Laura, Just wanted to say thank you very much for all your dealings with my property. Firstly as property managers your service was exceptional, you always communicated with me and made sure my property was maintained in the same manner it was handed over and it was great to see it vacated by my tenants exactly how they moved into it. Secondly as my selling agent, you achieved a result that was above expectations and at all times acted in my best interest. Thank you for a professional and above expectations approach in both aspects, and I wouldn’t hesitate to recommend M Residential for any services required. I Lederhaus, SOUTH PERTH
 
I would like to thank you and the M Residential team for managing my house as a rental for 5 years and for its quick sale. Wendy Lewis and Andrea have always been very helpful and responsive. It was good experience and I would be happy to do business with you again. Mr Clarke, RIVERVALE
 
Dear Laura, I hope you are well. I am Sami, the tenant of Garvey Street. I have been in your country for almost five years. I had terrible experiences with two real estate agencies before though, I and my wife were taking the utmost care of the properties we occupied and paid rents prior to due dates. I and my wife must admit and highly appreciate the lovely treatment and the high quality and disciplined behaviour that we have enjoyed from you through the manager of the property, Ms. Megan. She is really a nice person. She always attends with respect to my wife's broken English. She cares for every single minute observation. She is always enthusiastic and responds promptly for the repairs my wife shows her. She is always patient with us though we are internationals and perhaps we are intolerable. I am sure that she is a representative of you and your staff. I congratulate you for having such great and lovely staff. Best regards, Sami
 
Hi Laura, What a fantastic response – thank you for letting me know and being so proactive about the issue. Issues could be solved instantly if all property management companies were as efficient as you have been! Chanelle - IFresh Strata
 
Having worked with M Residential intensively for over 18 months, in this time I have recognised their customer service standards and service levels to represent some of the best in Perth, and also in my opinion, the country! As a national industry trainer and consultant, I have worked with many different companies throughout Australia, New Zealand and also in the USA, and M Residential stand out by far to manage property at a far higher quality standard than most other companies I have worked with. Laura Levisohn is both passionate and highly professional with a passion for excellence. Therefore I highly recommend her services if you are a property investor and owner. If I owned property in Perth, I too would be using their services. Darren Hunter  - National Property Management Trainer, Speaker, Author and Consultant, Director of the Leading Property Managers of Australia.
 
Laura just managed to get $30 more each week...when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of mind...you guys know the market and tenant best. Melissa
 
Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated. B. Quarrill
 
Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can't recommend them highly enough! Seriously you guys have been great - thanks for all your help over the years. H. Potger
 
We have our house in Victoria Park rented out and managed by M Residential and have always been very impressed with the service we have received from them. Laura is incredibly efficient at answering any enquiry in a professional and friendly manner. She provides us with regular updates on the property, and is also very quick to act on communicating tenant concerns. While we don't live in the same area as our house, we know that it is in very safe hands with Laura and the team at M Residential. Lorraine, Victoria Park
 
I have rented with M Residential for over three years and during this time found the entire team to be friendly, professional and always of the highest standards. Any concern was handled with care and in a timely manner with the best outcomes being achieved for both myself and the owners. I would not hesitate to recommend them in every regard. M. Davies
 
Laura, I think you can take credit for more than only losing 2 days rent:  - achieved exceptional rental - only 2 weeks on the market & - presented on the web so well the listing attracted 300% more traffic than comparative listings (in South Perth, East Perth and Perth). While I know that giving you a good product would have helped to achieve all these things, I followed your advice in presenting that product.  So you can take credit for the good product as well!  Meanwhile, I hope you have plans to stay with M Residential for quite some time.  If not, please let us know where you go. Carol
 
Hi Laura, What a brill new system you have here! Keep up the great work. S.Rumford
 
I am writing to commend one of your members of staff, who I had the pleasure of working with recently. Whilst searching for a rental property, I worked with Alyce Sutton. Alyce was exceptionally helpful and demonstrated a competency and professionalism that speaks volumes for the reputation of M Residential. Most of all, Alyce exhibited a dedication to her work and her clients that really set her apart. When speaking to colleagues and friends about my experiences, I will not hesitate to recommend M Residential based on the level of professionalism and assistance provided by Alyce. Dr A. Beavis
 
Just an email to say we are absolutely loving this place it is wonderful. The place is a little old and I had my worries because our previous place fell apart at the seams and I was emailing the agent fortnightly and was not a pleasant experience to live there in the end.We enjoy coming home here and it is our home, neighbours are quiet and the area is beautiful and so well located which helps because I commute at 6am to the city every day and Chris to Burswood down the road. Nothing has fallen apart nothing has gone wrong nothing blocked yet and we both just want to say how happy we are that we haven't had to hassle you guys yet! N. Voyez
 
Ann & I would like to take this opportunity to thank you both for looking after the rental of our property these last two years as well as the assistance and organisation you provided when we decided to sell. We consider your company to be very professional, approachable and both of you were extremely helpful to us both. As I have discussed with you, we shall certainly be returning to use the services of M Residential with the purchase of our next investment property, which shall be very soon. We wish M Residential all the best for the future and can assure you that we shall certainly refer you to friends and colleagues who are looking for a very professional and friendly Real Estate Company R. Sorrell

Laura and the rest of the M Residential staff are not only professional and friendly but also relate to us with so much empathy and understanding. I am a newbie in the world of property and don't know anything about the subject, and they have been very patient and helpful. They are real and sincere and we don't feel like they are there just because it's their job. It really goes above and beyond good service.  Mr J. Tay, VICTORIA PARK

Hi Wendy, I would like to express my sincere gratitude to you in the professional manner in which you have handled this most unfortunate situation at Westbury Road. If it had not been for your thorough maintenance report I would not have been any the wiser as to the state of the lounge room ceiling and the end result could have been catastrophic. Your superiors should be so proud of you, also they should be proud of you in the way that you conduct yourself in writing a very detailed report and also the way you communicate with the client. Keep up the good work Wendy, I am delighted with you looking after my property. Ms J. DiBlasi

Laura, I agree - the photos are spectacular!!! Please pass on my sincere thanks to Annette - she is a magician!! Your wording is perfect - no alterations necessary. The video equally impressive. You’ve blown me away with modern technology, no wonder your properties are quickly leased. Thank you so much. D. Fisher

That’s great Laura, many thanks for managing an efficient and successful transition. Dr. P. Mercieca

Awesome! Thank you so much for your help Laura. It is so nice to have peace of mind knowing that my property is well looked after! J. Metzke

Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated. B. Quarrill

Laura just managed to get $30 more each week...when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of mind...you guys know the market and tenant best. Melissa

Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can't recommend them highly enough! Seriously you guys have been great - thanks for all your help over the years. H. Potger

Hi Laura, Your team has really impressed me with the prompt responses, follow ups and wonderful service. It's a nice and refreshing experience that makes you guys stand out from the others and my clients notice that too. Great job guys and please keep it up! Ms Lam - Aussie Orientaion Services

When we renewed our lease we requested to have an air conditioning unit and antenna installed, which - thanks to Laura - was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appriciate Laura's help - it's by far the best experience we've had with a Property Manager. Ms Allen & Mr Czerwiec, COMO

Friendly, helpful, courteous, professional. A. & S. Blnd, ST JAMES